shipping policy
We ship using USPS 1st class mail with expected delivery within 2-3 business days. Orders shipped within the U.S. ship FREE. All orders shipped with this service have tracking and insurance built in.
For additional costs, other shipping choices are available at checkout including UPS and FedEx.
Need it faster? Upgrade to USPS Priority Express, UPS Express or FedEx Express services with expected delivery within 1-2 business days. Tracking will be included but you must choose the correct insurance options. Enter the exact cost of your items for accurate insurance values. Shipping may be delayed if we have to reach you to adjust your insurance amount.
We ship using FedEx with expected delivery within 2-5 business days. Orders $150 and up ship FREE with this service.
Need it faster? Upgrade to FedEx Express services or UPS Express with expected delivery within 1-2 business days. Tracking will be included but you must choose the correct insurance options. Enter the exact cost of your items for accurate insurance values. Shipping may be delayed if we have to reach you to adjust your insurance amount.
Please note that international duties, taxes and custom fees are not included in your order total. You are responsible for all related costs for your particular country. We are unable to estimate these costs for you as it differs for each country. We cannot issue shipping refunds on orders returned due to unpaid customs charges.
Do you think your item was damaged during shipping? Please take photos of the packaging, jewelry boxes and the jewelry. Send the documentation to us here within 3 days of delivery confirmation. We will do our best to help you.