Shoot us a message here and let us know which item you are wanting. You will be the first to know when we restock.

Hit the button too soon? Get in touch here within 24 hours and we can cancel the order at no charge. Once shipped there is no way of canceling the order.

We fulfill orders Monday thru Friday and typically ship within 24 hours from purchase. Please take note of weekends and holidays as these may cause longer processing and shipping times.

We do not offer expedited order processing but fulfill orders as quickly as possible, usually within 24 hrs. You can choose an express shipping option. USPS, UPS or FedEx express and overnight shipping options will be available at checkout for additional costs.

Each order comes in our custom jewelry boxes that are ready for gifting at no extra charge. If you would like something more personal, just reach out or leave a note at checkout with your request and we will do our best to accommodate.

We strive to provide beautiful yet minimal packaging that is made from recycled materials and is certified ECO friendly by FSC, Forest Stewardship Council. Continue to use our packaging for storing your jewelry or recycle it. Thank you!

Please take photos of the packaging, jewelry boxes and the jewelry. Send the documentation to us here within 3 days of package delivery confirmation. We will do our best to help you.

100% pure silver, like gold, will not tarnish. However, 100% silver is too soft to make anything from it. High quality sterling silver is what is called .925 silver, meaning that 92.5% of the composition is silver and the other 7.5% are other metals to stabilize the silver so it can be make into jewelry, spoons or other items. All of our silver jewelry is .925 sterling silver, the highest quality we can get.

Sterling silver .925 will tarnish with time, humidity, cosmetics and lotions. The best way to keep your jewelry from tarnishing is to clean it after use and store it with a tarnish-reducing tab. One tab is given with each silver jewelry purchase.

We offer a variety of products to help you clean & care for your silver jewelry. Find them here.

A silver polishing cloth can be used for light cleaning. Clasp the cloth around the chain and pull it through the cloth. You will see the dark marks on the cloth. Use a new cloth once the cloth is filled on both sides with the dark streaks.

Sterling silver can be brought back to a full shine in seconds using a liquid silver jewelry cleaner such as Connoisseurs. Follow the manufacturer instructions for use. Use these products sparingly as they contain chemicals and actually take off a microscopic layer of silver from the jewelry. 

For a natural alternative, place tin foil in a baking dish, lay silver jewelry so each piece touches the foil, pour boiling water to cover the jewelry and sprinkle baking soda generously over everything. The tarnish will be removed and stick to the foil without stripping any silver from the jewelry.

We offer a variety of products to help you clean and care for your silver jewelry. Find them here.

The beauty of 14K gold is that it is nearly maintenance free. However, follow this simple cleaning technique to keep your gold looking brilliant. All you need is warm water, dish soap, and a soft-bristled toothbrush. Air dry and polish with a jewelry polishing cloth.

Store each piece separately in a pouch to avoid scratches and tangling with other jewelry. Place a tarnish-reducing tab in each pouch for silver jewelry. Keep your jewelry away from excessive heat and moisture. 

We offer a variety of products to help you clean and care for your silver jewelry. Find them here.

All our products are subjected to a high standard of quality control. We stand by our jewelry and your purchase.

Our warranty provides a guarantee against manufacturer and craftsmanship defects. The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects and we will be happy to assist you. Fill out the contact form here and explain the issue. You may be required to submit photos of the defect to better determine the warranty issue.

Our warranty does not cover blows, improper use, wear and tear or other issues that are not attributable to a manufacturer defect.

An extended warranty can be added to your products for an additional cost.

Please get in touch here for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch here for more information.

If you are in need of repairs to your well loved Sincerely jewelry please get in touch. Repairs begin with a base rate of $25 and a quote will be given based on what is needed. Contact us here and let us know how we can be of service.

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Please note, broken links are not a defective product but happen from wear, tear and force and may not be repairable.